tawkto

HELP CENTER
How millions of companies
tickets@swordpress-a75uen.p.tawk.email

help

chat with

service

inform

wow

educate

reply to

delight

sell to

empower

billions of customers.​

Why tawk.to?

Because you need a free and easy way to communicate with your customers

Get close

Your customers have questions before they buy. Be where they are, when they need you, so they have the confidence they need to choose you over the competition. Every time.

Get organized

With customer data siloed across so many tools, it’s hard to get a top-down view of the customer journey. Not anymore. You now have one place for all your customer interactions.

Get in front

Easily identify FAQs and capture help center searches to create articles and shortcuts, so agents can respond faster, and customers can get help without having to make contact.

How does it work?

Add a small JavaScript snippet to your site — it takes 30 seconds to get started

Monitor customer
activity in real time

See which pages your visitors are on in real time, what they are searching for within your Knowledge Base and how often they visit your website. View activity across their entire journey. See clearly which team member responded to a customer last and maintain a complete conversation history.

Meet customers
where they are

Access is the currency of the web. You need to be where your customers are, and if you’re not, your competitors will be. With tools like Live Chat, Ticketing, a Knowledge Base and video and voice add-ons, you have what you need to be there for customers when and where they need you most.

Collaborate and
assign conversations

Tag and assign conversations to members of your team and ensure the right person is responding at the right time. Seeing the entire journey alongside customer data gives you the power to respond with context and ultimately create memorable and positive customer experiences.

Easily share
your knowledge

Streamline support with a free customizable Knowledge Base that both your team and your customers are going to love. Easily share your team’s know-how internally alongside chats, then select what to publish publicly.

Have intelligent
conversations

Being able to respond to a conversation within the context of a customer journey, armed with shortcuts and Knowledge Base articles, makes it easy to deliver epic customer experiences.

Don’t take our word for it though …

See how 5+ MILLION people use tawk.to to get closer to their customers

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Ranked #1 with a 98% customer satisfaction score, millions of people use tawk.to to interact with billions of customers.

All the Features, without the price tag

A truly customizable live chat and customer communication platform packed with premium features

  • 45+ Languages
  • JavaScript API
  • Group Messaging
  • Video + Voice (Add-on)
  • Agent > Agent Messaging
  • Screen Sharing
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
  • Aliases
  • Departments
  • File Transfer
  • Tags
  • Attention Bubble
  • Domain Restriction
  • Scheduler
  • Mail Notifications
  • Message Filtering
  • High Load Dashboard
  • Secure Encryption
  • Custom Tabs
  • Message sneak-peek
  • Visitor Information
  • In-Chat Payments (beta)
  • Automated Translation (beta)
..and much, much more.

Have questions?

Let’s do our best to answer your most frequently asked questions

How many agents can we add?
There are no limits to the number of agents you can add to a property. tawk.to is an agent-centric chat application, which means every agent has their own account and you can share properties.
How do I get support?

We offer 24×7-365 live support via both chat and email. Simply initiate a chat on our site at any time, and a member of our dedicated support team will help as best as they can.

“You shouldn’t have to pay to chat with the visitors on your website. They’re your visitors!”

Forever Free. It’s that simple.

Robert, founder.

People prefer to message

Your customers have spoken loud and clear. Messaging is their channel of choice — and you need to be where your customers are, when they need you the most.

Get started – Free.
120s set-up • Free Forever
• Secure​

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About

Let’s tawk?

The green widget you see below this text is the tawk.to live chat widget, if you click it you will see the window maximize and you will be able to chat with the tawk.to team 24×7-365. You can add a chat widget like this on your own site, with your own custom colors, messages, size, position and language. Click the widget and give it a try!